Refund & Return Policy – Project Labs
Last Updated: February 12 2026
Due to the sensitive and specialized nature of research-use materials, all sales are final unless otherwise stated below.
1. General Policy
We do not accept returns or provide refunds for:
● Change of mind
● Ordering errors
● Improper handling or misuse
● Opened or used products
2. Damaged or Incorrect Items
If you receive:
● A damaged product
● A defective product
● An incorrect item
You must notify us within forty-eight (48) hours of confirmed delivery.
Your claim must include:
● Order number
● Description of the issue
● Photographic evidence
Upon review, we may, at our discretion:
● Provide a replacement
● Issue a store credit
● Offer a refund in rare cases where replacement is not possible
3. Non-Delivery
Refunds may be considered only if:
● The order was not delivered due to an error on our part
● The carrier confirms loss in transit
● The claim is submitted promptly
Refund eligibility is determined solely at our discretion.
For assistance, contact:
Support@projectlabs.us